Complex Delivery Support

Our experience base is to help Executive Leadership Launch, Control, Track, and finish large programs.  An Example of one program is:

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o Staffed and Managed the Transformation teams for the migration of over 34 separate Kaiser Permanente Call Centers. This $200 Million + dollar contract consisted of a new platform to support over 6000 agents.
o Created new business processes to streamline call center transitions, reduced timeline by 25%, reduced contract spends by 10%.
o Managed the replacement of legacy hardware with two new high available data center platforms (over 600 servers, 1.2 PB of storage), reduced timeline of system installation by 15%.
o Recognized by Kaiser Permanente as one of the “best” system integration projects, received over 96% customer satisfaction rating for first 2 years.